Available on every plan · Updated 12 September 2026
Also asked as: “buy more staff seats” · “add another location” · “staff limit reached” · “add-ons billed when”
Two of a plan's limits can be extended without changing plan: how many staff can sign in, and how many locations you hold stock at. Each extra seat or location is an add-on with a monthly price of its own, shown on your Billing page.
Buy extra staff seats
Go to Settings → Team → Members and choose Buy more seats. The dialog shows how many seats you are using out of your plan's allowance, lets you choose how many extra to add, and totals them per month.
Choose Pay for the seats. The payment window opens; the seats are yours the moment it completes, and they renew with your subscription from then on.
Buy extra locations
Go to Settings → Locations and choose Buy more slots. It works the same way: pick how many, see the monthly total, pay, and the slots activate at once.
How add-ons are billed
- Charged when you buy them, for the rest of the current period, and then as part of every renewal beside the plan.
- During a trial, they activate immediately and are billed when the trial ends.
- They stay with the store, not the plan: an upgrade that brings more seats of its own does not remove the seats you bought.
Active add-ons are listed on Settings → Billing & Subscription under Add-ons.
If it does not work
- Buy more seats is missing: the Team page is only available on plans that include staff; on Starter the page says so and offers an upgrade.
- The payment window did not open: allow pop-ups for the site and try again. Nothing is charged until the payment completes.
Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.