Available on every plan · Updated 14 September 2026
Also asked as: “staff limit reached” · “does the owner count as a team member” · “how many seats do I have” · “add one more staff member”
A plan's team size counts everyone who can sign in to your store, you included. Everyone else takes a staff seat; the owner never does. Each plan's team size is on the pricing page and on the Plans page in Billing, and the Team page always says how much of it you are using.
Starter
Starter includes a staff seat, so Settings → Team → Members offers Invite Member on Starter as on every plan. The bar above the list counts your team with you in it.
Professional and Scale
Both include more seats, Scale more than Professional. The Members page lists your people and pending invitations, and the bar beside Buy more seats shows the team in use against the plan's allowance, owner included.
When the seats are used
Two ways on:
- Buy a seat. Each extra seat is a monthly add-on, charged when you buy it and renewed with your plan. See Add-ons.
- Upgrade. A higher plan brings more seats of its own. See Change your plan.
A pending invitation holds a seat until it is accepted or cancelled, so cancel invitations you no longer mean.
Downgrading with a full team
Moving to a plan with fewer seats does not remove anyone, but people beyond the new allowance cannot sign in until you buy seats or remove members. The Members page says who is affected.
If it does not work
- Invite Member is greyed out: every seat is used. Buy one or free one.
- You bought a seat and it is not counted: refresh the Team page. Seats activate the moment the payment completes.
Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.