Your account and team
Signing in, your profile, and the people who help run the store.
Your account, password and two-step verification
Your name, phone, password and two-step verification live in Your account, shared by every store you own or work in. It opens on Account overview.
Devices and signing out everywhere
Every device you are signed in on is listed under Devices in Your account. Sign out any one of them from there, or every other one at once.
Invite a user
Invite someone by email from Settings, Users, choose the role they get, and they join the store when they accept. Every plan includes users besides you.
Accept an invitation
An invitation email links to a page that names the store, who invited you and your role. Sign in with the invited address, choose Accept, and the store's Home opens.
What each role can do
Four built-in roles on every plan. The owner can do everything, an admin runs the store but not its billing or users, staff handle products, orders and customers, a viewer only looks.
Custom roles
On Scale, build a role from the exact permissions you want, area by area, and assign it when you invite someone or change their role.
How many users your plan allows
Each plan includes a number of users, counting everyone who can open your store, you included. When they are used, extra staff accounts are bought one at a time, without changing plan.
Not selling on Shoponent yet?
Create your store and follow the setup checklist. Everything in this help centre applies from your first day.
Still stuck?
Email support@shoponent.com with your store name. We read and answer every message.