Available on every plan · Updated 12 September 2026
Also asked as: “change my password” · “change my name” · “update my phone number” · “change the email on my account” · “I signed up with the wrong email address”
Your account is you, across every store you own or work in, so its settings are not in any store's dashboard. Open the account menu at the top right of the dashboard and choose Profile Settings; it opens the accounts hub, headed Profile Settings, with two tabs.
Personal Info
Personal Information holds your first and last name, your email address, a phone number, a job title, a location and a short bio. Everything but the email address can be changed here: type the new value and save. Your name is what teammates see on the store's Team page and what a store's invitation shows.
The email address is what your account is keyed on, so it is shown here and cannot be changed here or anywhere else in the dashboard. To move to a different address, email us: write from the address on the account where you can, and say which address you want instead.
If the address on the account is itself the problem, because it was mistyped when you signed up or you no longer have that mailbox, write to us from the new address and tell us what the old one was. We will check who you are before changing anything. Forgot password will not help here, because it sends to the address on the account.
Security
Change Password asks for your current password, then the new one twice. Saving it signs out every other browser you were signed in on, which is also the quickest way to be sure nobody else is still in your account; see Active sessions and signing out everywhere.
Signing in with Google
An account created with Sign up with Google has no password until you set one here; until then, Google is the way in. Setting a password gives you both.
If it does not work
- Current password is incorrect: use Forgot password on the sign-in page to set a new one by email instead.
- The new password is refused: it needs at least eight characters, typed the same twice.
- You need to change the email address: it cannot be changed from Profile Settings. Email us with the address on the account and the one you want instead, as above.
Email support@shoponent.com with the account email if anything here does not match what you see. We read and answer every message.