Invite a team member

Invite someone by email from Settings, Team, choose the role they get, and they join the store when they accept. Every plan includes staff seats.

Available on every plan · Updated 14 September 2026

Also asked as: “add staff to my store” · “invite someone to help” · “invitation pending” · “resend an invitation”

A team member is a person with their own Shoponent account who can sign in to your store with a role you choose. Inviting them is done from Settings → Team → Members, and only the store's owner can invite or remove people.

Team, Members

1. Send the invitation

Choose Invite Member. The dialog asks for:

  • Email Address: the address they use for Shoponent, or will. An invitation to an address with no account asks them to create one first, with the address filled in.
  • Role: Admin (full access except billing and the team), Staff (products, orders and customers), Viewer (read only), or one of your custom roles on Scale. What each allows is on What each role can do.
  • Personal Message, optional, which goes into the email.
Invite Team Member
The invitation filled in

Choose Send Invitation. The page confirms Invitation Sent and the person appears under Pending Invitations until they accept.

The pending invitation on the Members page

2. They accept

The email carries a link to the invitation page, which shows them your store, the role, and the account they will accept as. Accepting adds your store to their workspace and moves them from pending to active on your Members page. The steps on their side are on Accept an invitation.

Seats

Every plan includes staff seats, Starter too, and the Members page counts your team with you in it: a plan's team size includes the owner, who never takes a seat. When the seats are used, Buy more seats adds one at a time as an add-on; see How many staff your plan allows.

Changing or removing someone

Each active member has a role you can change, and a remove action that takes the store out of their workspace at once. Their account is untouched; it is only your store they lose.

If it does not work

  • The invitation was never received: check the address, then use the resend action on the pending row. Ask them to look in spam for a message from Shoponent.
  • Invite Member is greyed out: every seat is in use. Buy a seat or free one.
  • They say the link is invalid: the invitation was cancelled or already accepted. Send a fresh one.

Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.

Still stuck?

Email support@shoponent.com with your store name. We read and answer every message.

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