Accept an invitation

An invitation email links to a page that shows the store, your role and the account you are accepting as. Accept, and the store is in your workspace.

Available on every plan · Updated 12 September 2026

Also asked as: “I was invited to a store” · “invitation link” · “accept invitation with a different email” · “invitation invalid”

When a store owner invites you, Shoponent emails you a link. It opens a page headed You've Been Invited! with the store's name, the account you are Accepting As, Your Role, who invited you and their message, and when it was sent.

You've Been Invited, with the store, your role and who invited you

Check the account first

Accepting As is the account you are signed in with. The invitation was sent to one address, and it is accepted by the account that has that address. If you are signed in as someone else, or the page shows a different address from the one the email came to, sign in with the right account first; the invitation waits.

If you have no Shoponent account yet, the page asks you to create one, with the invited address already filled in. See Create your account.

Accept

Choose Accept Invitation. The store is added to your workspace with the role you were given, and you can open it from there or from the store switcher in the dashboard.

Your workspace, now listing the store

Decline closes the invitation without joining. The owner can send another later.

If it does not work

  • Invalid Invitation: the link was already used, was cancelled by the owner, or is incomplete. Ask the owner to send a new one.
  • The store does not appear: you accepted with a different account. Check the account picker for the one you meant, or ask the owner to invite that address.

Email support@shoponent.com with the account email if anything here does not match what you see. We read and answer every message.

Still stuck?

Email support@shoponent.com with your store name. We read and answer every message.

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