Your plan and billing
What your subscription includes, renewals, and changing plan.
Plans and what is in each
Three plans, one subscription per store, and a Plan page in Settings that shows what your plan includes, what you are using of it, and what the others add.
Change your plan
Change plan, under Settings then Plan, shows what each move means before anything is charged. An upgrade starts as soon as you pay the difference for the rest of your billing cycle; a downgrade starts when the cycle ends, with nothing refunded.
Founder pricing
A locked price for the stores that subscribe while founder pricing is open. It is a snapshot taken on the day you subscribe, it goes with you to any plan, and later price changes never touch it.
When a payment fails
A failed renewal is retried, then fourteen days of grace keep everything working while you fix it. After that your plan's features stop, and the online store keeps serving until four weeks after the payment first failed. Pay now, on Billing or in the banner, fixes it at every step.
Why your online store is offline
Your online store goes offline when its subscription is cancelled, when nothing was ever paid, or when an unpaid renewal stays unpaid long enough. Paying brings it back at once.
Add-ons
Extra staff accounts on any plan and extra locations on Scale, each bought on its own page from Settings, Plan, charged for the rest of your billing cycle and renewed with your plan.
Billing history and receipts
Every bill your store has paid is listed on the Billing page with what it was for, its amount and its status, an invoice to download for each, and the whole list as a spreadsheet.
Cancel your subscription
Cancel subscription, the last card on Billing, stops your plan renewing. With a paid billing cycle running, your online store stays open until it ends and you can keep your subscription until then; otherwise the store pauses at once. Everything is kept either way.
Renew or reactivate your subscription
Pay now pays an overdue renewal from Billing or the banner across Admin; Pay early renews a store that pays by bill before its bill is due, with no days lost; Reopen your store brings back a cancelled subscription.
Not selling on Shoponent yet?
Create your store and follow the setup checklist. Everything in this help centre applies from your first day.
Still stuck?
Email support@shoponent.com with your store name. We read and answer every message.