Your plan and billing
What your subscription includes, renewals, and changing plan.
Plans and what is in each
Three plans, one subscription per store, and a Billing page that shows what your plan includes and what the others add.
The free trial
A new store starts on a trial when founder pricing is closed. It needs no card, it runs the plan you chose in full, and it ends on the date your Billing page shows unless you pay before then.
Change your plan
With a paid period running, an upgrade applies now and charges the difference, and a downgrade waits for the end of the period and can be reverted. On a trial, or once a period has ended, any change applies at once and costs nothing.
Founder pricing
A locked price for the stores that subscribe while the founder window is open. It is a snapshot taken on the day you subscribe, and later price changes never touch it.
When a payment fails
A failed renewal is retried, then a grace period keeps everything working while you fix it. Only after the grace period do premium features lock, and the storefront stays up for a while longer.
Why your storefront is offline
A storefront goes offline when its subscription is cancelled, when a trial ended with nothing paid, or when an unpaid subscription has stayed unpaid long enough. Paying brings it back at once.
Add-ons
Extra staff seats and extra locations, bought from the Team and Locations pages, charged when you buy them and renewed with your plan.
Billing history and receipts
Every subscription payment is listed on your Billing page with its date, amount and outcome, an invoice to download for each, and the whole list as a spreadsheet.
Cancel your subscription
A quiet link at the foot of Billing cancels your subscription. With a paid period running, the cancellation waits for its end and you can undo it until then; on a trial, or once a period has ended, it takes effect at once and the storefront goes offline.
Renew or reactivate your subscription
Renew now pays a lapsed subscription from Billing or the banner; Reactivate brings back a cancelled one from the plan page. Either way the store serves again as soon as the payment completes.
Still stuck?
Email support@shoponent.com with your store name. We read and answer every message.