Renew or reactivate your subscription

Two buttons, one outcome. Renew now is for a subscription that is past due or unpaid; it is on the Billing page and in the red banner across the dashboard. Reactivate is for a cancelled subscription; it is on the plan page, which the dashboard sends you to when there is nothing else to show.

Renew now

Choose Renew now. The payment window opens for the amount shown on the button, you pay, and full access returns the moment the payment completes. The new period starts from the end of your old one, so a late payment never loses you paid days. Nothing has to be re-entered: your products, orders and settings were never touched.

Reactivate

A cancelled subscription sends you to Reactivate your subscription, which is the plan page with one difference: there is no free trial on a reactivation. Choose a plan and Reactivate.

The payment window opens on the page, the same one an upgrade opens; pay by card or by transfer, whichever it offers. When it completes you are back on Home, the storefront is serving again, and Billing shows the plan as active with its new period.

Paying early

You can also renew before the renewal date, from Billing. The new period is added to the end of the current one, and you can pay at most one period ahead.

If it does not work

• The payment window did not open: allow pop-ups for the site and try again. Nothing is charged until the payment completes.
• Payment received but could not be verified: do not pay again. Email us with your store name and the payment reference; we confirm it from our side.
• Nothing to pay: the subscription is complimentary. It cannot be reactivated by paying; email us and our team restores it.

Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.