Cancel your subscription

Settings → Billing & Subscription carries a Cancel subscription link at the very bottom, below the billing history, on purpose out of the way of the buttons you use every month.

What happens when you confirm

The dialog says what will happen in your case, because there are two.

With a paid period running, it asks whether you are sure and explains that you keep access until the end of your current billing period. Cancel Subscription confirms; Keep Subscription closes it with nothing changed.

The cancellation is then scheduled: your plan card shows Access until the end of the period, and a Keep Subscription button undoes the cancellation at any time before then. When the period ends, the subscription is cancelled, the storefront goes offline, and premium features lock. Everything you built is kept.

On a trial, nothing has been paid and there is no period to keep. The dialog is headed End Your Free Trial: End Trial Now ends the trial at once, the storefront goes offline straight away, and the trial days left are lost. Keep My Trial closes it with nothing changed.

Once a paid period has ended without renewing, the same is true: Cancel Now cancels at once and the storefront goes offline.

Coming back

A cancelled subscription is reactivated from the plan page: choose a plan and pay, with no trial the second time. See Renew or reactivate your subscription. A store on a complimentary subscription that was cancelled is restored by our team; email us.

If it does not work

• The link is missing: a cancellation is already scheduled, and the card shows Keep Subscription instead.
• You cancelled by mistake: with a paid period, choose Keep Subscription on Billing before the period ends. On a trial, or after the period ended, the cancellation was immediate, so reactivate from the plan page.

Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.