Switch between stores and accounts

One account can own or work in several stores, and one browser can hold several accounts. The store switcher, the account menu and your workspace page are where you move between them.

Available on every plan · Updated 12 September 2026

Also asked as: “open my other store” · “add a second store” · “sign in with another account” · “log out” · “where are my stores”

Two things are easy to mix up. Your account is you: an email, a password, a name. A store is a shop you own or help run. One account can have several stores, and a store can have several people. You switch stores inside the dashboard, and you switch accounts on the sign-in pages.

Switch stores

The store you are working in is named at the top of the sidebar, with your role under it. Choose it and Switch store lists every store your account can open, each with its Shoponent domain; choose another to move to it. Everything in the dashboard, from Home to Settings, then shows that store.

The store switcher at the top of the sidebar

The same list is on your workspace page below, with an Open Dashboard button per store.

Add a second store

Choose New store at the foot of the switcher. The steps are the ones in Create your store and choose a plan: a name, a Shoponent domain, a plan. Each store has its own plan and its own billing, and your account is the owner of both.

The account menu

Your initials at the top right open the account menu: your name and email, then Profile Settings, Billing & Subscription (for the store you are in) and Log out.

The account menu at the top right of the dashboard

Your workspace

Profile Settings takes you to your account pages, which are shared by every Shoponent app. Workspace lists your stores with an Open Dashboard button each; Profile holds your name, email and password; Active Sessions shows every browser you are signed in on and lets you sign any of them out.

Your Workspace, listing your stores

Switch accounts

You can be signed in to more than one account in the same browser, up to five. When you open a Shoponent app, the account picker asks which one to continue with, marks the active one, and offers Add New Account to sign in to another. Log out in the account menu signs out the account you are using; the others stay.

Choose an account to continue, with Add New Account

If it does not work

  • A store is missing from the switcher: you are signed in with a different account from the one that owns it. Switch accounts, or ask the owner to invite this account to the store under Settings, then Team.
  • You were signed out everywhere: someone with access to your account used Active Sessions, or your password was changed. Sign in again, and change the password if it was not you.
  • The wrong store opens: the last store you used is remembered per browser. Choose the right one in the switcher; it is remembered from then on.

Email support@shoponent.com with the account email and the store name if anything here does not match what you see. We read and answer every message.

Still stuck?

Email support@shoponent.com with your store name. We read and answer every message.

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