Create your account

Your account is you, not your store. One account can own or work in several stores, and it is the email and password you sign in with everywhere on Shoponent. Creating one takes a minute: your email address first, then a code, then your name and a password.

1. Choose Get Started

Choose Get Started at the top of the website. It opens the sign-up page with Continue to Store Admin above the card, which means that once your account exists you are taken straight on to create your store.

2. Pick how you want to sign up

The card is headed Create your Shoponent account and offers two ways in.

• Sign up with Google uses the Google account you choose. There is no password to remember and no code to enter; Google has already confirmed the address, so you come back signed in.
• Continue with Email asks for your email address first, on its own.

3. Confirm your email address

Type the address you want the account to use and choose Send me a code. We email a six-digit code to it, from Shoponent with the subject Your Shoponent verification code.

The address comes first on purpose. It is what you sign in with, it is where every order confirmation and receipt goes, and it cannot be changed afterwards, so it is worth a second look before anything is created. Nothing exists yet at this point: if the address is wrong, choose Use a different address and type the right one.

Send it again counts down for a minute after each code and becomes a link when you can ask for another, so check your spam folder while you wait. A code lasts ten minutes, and a few wrong attempts lock it, so after Too many failed attempts ask for a new code rather than retrying the old one.

4. Pick your name and password

Once the code is accepted, the same card asks for your first name, your last name, and a password of at least eight characters typed twice. Choose Create account, and you are signed in straight away. There is no second code to enter: your address was confirmed a moment ago.

What happens next

You are signed in and taken to Create your store, where you name your store and pick its Shoponent domain. That is the next page: Create your store and choose a plan.

If it does not work

• This address already has an account: the card says so under the address instead of sending a code. Choose Sign in, which carries your address across, or Reset password if you have forgotten it.
• That address does not look like it can receive email: the domain after the @ has no mail service we can find. It is almost always a typo in the domain, so check it and try again.
• Invalid verification code or the code has expired: ask for a new one with Send it again once its countdown has finished.
• The code never arrives: check spam, then look at the address on the screen. If it is not the one you meant, choose Use a different address; nothing has been created yet, so there is nothing to undo.
• Sign up with Google did not bring you back: allow pop-ups for the site and try again, or use Continue with Email with the same address.

If none of that resolves it, email support@shoponent.com with the address you signed up with. We read and answer every message.