Available on every plan · Updated 12 September 2026
Also asked as: “add my bank account” · “change my payout account” · “account number not verifying” · “where does my money go” · “update bank account”
Your payout account is one Nigerian bank account, held against your store. It does two jobs: it is where settlements are paid, and it is the account shown to a customer who chooses manual bank transfer at checkout.
Add it
Go to Settings → Payments. The section has two pages, and this is the second.
Open Payout Account.
Choose your Bank. The list is long and searchable, so type the first few letters rather than scrolling.
Type the ten digit Account Number. As soon as both are in, the name on the account is looked up from the bank and shown back to you in green.
Check the name is yours, then choose Save Account.
The save button stays greyed out until a name comes back, so a mistyped number cannot be saved. That check is the whole point of this screen: a wrong digit found here costs you thirty seconds, and found later costs you a payout.
Afterwards the account is listed with its bank, a masked number and a Verified badge. You are emailed whenever the account is added or changed.
You can also add it from Payment Methods
Switching on Manual Bank Transfer opens the same form in a dialog, because that method cannot work without an account to show. Saving it there switches the method on at the same time. It is the same account either way; there is only ever one.
Changing it later
Once an account is saved, the form is gone and the page shows Update bank account instead. That opens a note asking you to email support from your registered address.
This is deliberate. Changing the payout account redirects every future settlement, which makes it the single most attractive thing for someone who has got into an account to change, so we verify the change with a person rather than accepting it from whoever is signed in. The store owner is emailed whenever it changes, whoever made the change.
When it does change, every payment method is switched off and stays off until you switch each one back on. That is what re-points your gateways at the new account, and it means a customer never sees details you have just replaced.
Who can do this
Adding the first account is part of settings, so an owner or an admin can do it. Changing an existing one is a billing action, which the owner holds unless you have given a custom role the billing permission. That is why the self service form is not offered to everyone.
If it does not work
- Save stays greyed out: the bank and number have not resolved to a name. Check both. The name comes from the bank, so a mismatch means the number does not belong to that bank.
- Could not resolve account: usually a wrong digit or the wrong bank chosen from a similarly named pair. Retype rather than guessing.
- The name is not yours: do not save it. An account in someone else's name will pay them, not you.
- You need to change it: email support@shoponent.com from the address you signed up with.
- Payments stopped after a change: every method was switched off by the change. Switch them back on under Settings → Payments → Payment Methods.
Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.