Available on every plan · Updated 12 September 2026
Also asked as: “what does pending mean” · “transaction status” · “net collected” · “why is the fee a dash” · “i cannot see transactions”
Transactions in the sidebar is your money ledger. Orders answer "what did I sell"; this page answers "what moved, what did it cost me, and what do I keep".
One row is one movement, not one order
An order is a position; a payment is a movement. So a card that was declined and then retried is two rows, and a refund is a row of its own rather than a change to the original. That is why the list can be longer than your order list, and why it is the honest answer to what your provider actually did.
Every row links back to the order it belongs to, because a transaction is only ever looked up through one.
The four figures at the top
They describe your whole store and never change when you filter the list.
- Net collected: gross, minus what went back out as refunds, minus what your provider took in fees. The figure you would recognise as yours.
- Gross: everything collected on paid orders, with the number of charges beneath it.
- Refunded: what went back out, with the number of refunds.
- Awaiting payment: how many charges are still open. This is a count, not an amount, because money that has not arrived is not money.
Payments taken in a gateway's test mode are left out of all four. They are still listed in the table, marked Test, because a merchant who is still in test mode needs to see that they are.
What each status means
The badge on a row is the word your payment provider used, not a word we invented, so you will see the same vocabulary in your Paystack or Monnify dashboard.
| The badge says | What it means |
|---|---|
| paid, success, successful | The provider confirmed the money. The order is paid. |
| pending, processing | Started and not finished. A customer who is mid transfer sits here, and so does one who closed the window. |
| failed, abandoned | It did not complete. Nothing was taken, and the customer can try again. |
| refunded | Money was sent back. The original charge row stays where it is. |
The Status filter above the list uses our own words (Paid, Pending, Failed, Refunded, Partially refunded) and filters on what the order's payment status is, so a search for Paid finds every row belonging to a paid order whichever word its provider chose.
The columns
- Method is the way the customer chose to pay on your store: Paystack, Monnify, Manual bank transfer, Pay on delivery. Where your provider also told us the instrument, it is shown quietly beside it, as in "Paystack (card)". Where we genuinely do not know, it reads Not recorded, which is worth more than a confident wrong answer about money.
- Channel is where the sale came from, not how it was paid.
- Amount is what was charged. A charge in another currency is shown in that currency, because that is what the customer's card was billed.
- Fee is what the provider took. A dash means the provider did not report one, which is not the same as charging nothing.
- Net is amount minus fee, and is a dash whenever the fee is unknown. Printing the gross as net would be a lie that reconciles.
- Reference is the provider's own reference for the movement. Click it to copy; it is what support at your provider will ask for.
Narrowing the list
Search takes an order number or a reference. The three filters are the type of movement, the payment method, and the status. The figures at the top stay put while you filter, on purpose: they answer what the store has taken, and a filtered view must not change that answer.
Who can open it
Owners and admins. It is the same line the settings area draws, because both answer "how is this store run" rather than "what is there to pack today". Staff and other roles do not see it.
If it does not work
- The page is empty: no payment has been taken yet. Rows appear as soon as your store receives an order.
- You cannot see Transactions in the sidebar: your role does not include it.
- A payment your customer says they made is not here: check the order. A payment that never reached your provider leaves no row anywhere.
- The figures do not match your bank: your provider settles on its own schedule, and net collected is what was charged less fees, not what has landed. Your provider's dashboard is the authority on settlement dates.
- A test payment is inflating your order count: it is excluded from the money on this page, and marked Test in the list.
Email support@shoponent.com with your store name and a reference if anything here does not match what you see. We read and answer every message.