Orders
Reading orders, fulfilling them, refunds, receipts and invoices.
The orders list
Seven tabs over one table. Every order carries two statuses, payment and fulfilment, and the ones that need you stand out. Nothing sets them by hand: they follow what you do.
Open and fulfil an order
The order tells you its next step. Check the transfer or record the payment, read the goods by location, pack them into a parcel, and mark each parcel on its way. You choose each time whether the customer is emailed.
Create an order in the dashboard
Record a sale you made at the counter, on the phone or over WhatsApp. A counter sale is finished the moment you type it in; an order you are still waiting to be paid for can hold its stock for a set time.
Cancel, refund or return an order
Cancel while the goods are still with you, take a return once they are not, and record the refund you make through your bank or provider. Money goes back through Record a refund, before or after the goods do.
Exchange a return
Swap what a customer sends back for something else on the same order. What came back pays for what goes instead, and the difference is collected, refunded or nothing at all.
Invoices and receipts
When an order is paid we issue its document once, numbered and dated, and never change it again. A refund adds a credit note instead.
What your customer sees after ordering
A confirmation email, a link where they pay that needs no account, and their account, where they follow the order item by item.
Send an invoice and get paid
An order that is not paid yet goes to your customer as an invoice, by email and on a page that needs no account. They pay it with what you have set up, and the same link shows them when the payment is received; they follow the order in their account. A pay on delivery order can be paid online early the same way.
Not selling on Shoponent yet?
Create your store and follow the setup checklist. Everything in this help centre applies from your first day.
Still stuck?
Email support@shoponent.com with your store name. We read and answer every message.