Orders
Reading orders, fulfilling them, refunds, receipts and invoices.
The orders list
Every order carries two statuses, payment and fulfilment, and both are always shown. Nothing sets them by hand: they follow what you do.
Open and fulfil an order
Confirm the payment, pack the items into one or more parcels, and mark each parcel on its way. Every step tells the customer.
Create an order in the dashboard
Record a sale you made at the counter, on the phone or over WhatsApp. A counter sale can be finished the moment you type it in.
Cancel, refund or return an order
Cancel while the goods are still with you, take a return once they are not, and record the refund you make through your bank or provider.
Invoices and receipts
When an order is paid we issue its document once, numbered and dated, and never change it again. A refund adds a credit note instead.
What your customer sees after ordering
A confirmation email, and a permanent order page they can open without an account, which updates as you work the order.
Still stuck?
Email support@shoponent.com with your store name. We read and answer every message.