Available on every plan · Updated 22 October 2026
Also asked as: “let customers collect” · “store pickup not showing” · “click and collect” · “pickup instructions” · “link a pickup location to a location”
A pickup location is a place a shopper can collect an order from. Once you have one, pickup appears at checkout, and it is always free to the shopper. Each pickup location takes its stock from one of your locations, so the right place loses the stock when an order is collected.
Settings → Shipping and delivery → Pickup locations lists them: the address, the hours, the location it takes stock from, and whether it is active.
Add a pickup location
- Choose Add pickup location.
- Stock from: the location whose stock orders collected here take.
- Pickup location: a name shoppers will recognise, the state and LGA, the street address, a phone number, and the operating hours.
- Pickup instructions (optional): what to bring or where to go. They are sent in the "ready for pickup" email.
- Choose Save.
A location offers pickup only at its own pickup locations, and only while it sells online (see Locations). A location with pickup locations and no delivery rate offers pickup only.
If it does not work
- Pickup does not show at checkout: the store has no active pickup location, or the location it takes stock from does not sell online or does not have the shopper's items.
- The wrong place lost the stock: open the pickup location and check Stock from.
Email support@shoponent.com with your store name if anything here does not match what you see. We read and answer every message.